Standard Terms & Conditions for the Charter of Aircraft

AVIOLA | Jet Projects Limited |

October 2026

These Terms govern aircraft charter brokerage and related booking services supplied under the trading name AVIOLA by Jet Projects Limited, a company incorporated in Malta (company registration number: C101803; VAT number: MT29040934), with registered/business address at Suite 64B, Regent House, Triq Bisazza, Sliema SLM 1640, Malta ("AVIOLA", "we", "us"). Contact: Sales@aviola.com , Telephone +356 993 93339. Jet Projects Limited, not AVIOLA as a separate legal entity, is the contracting broker. These Terms apply alongside the booking-specific quotation and confirmation. Mandatory consumer and passenger rights prevail over inconsistent provisions. AVIOLA is an app- and web-based digital charter brokerage platform available through www.aviola.com. Jet Projects Limited operates the AVIOLA digital platform; company information is available at www.jet-projects.com. References to AVIOLA include its website, mobile applications and associated electronic booking interfaces unless the context requires otherwise.

1. Role of AVIOLA; air carrier

1.1 AVIOLA arranges air charter as an intermediary. Unless expressly confirmed otherwise in writing, Jet Projects Limited is not the operating air carrier, does not own or operate the aircraft, and does not exercise operational control. The AVIOLA app and website are digital brokerage and booking interfaces, not an airline or air carrier. Digital presentation, quotations, booking facilitation, communications and payment collection do not by themselves make Jet Projects Limited the operating carrier.

1.2 The identified licensed operating air carrier ("Carrier") performs the flight and is responsible for flight safety and carrier obligations. The booking confirmation must identify the Carrier where known, and any applicable conditions of carriage must be made available before the Customer is bound.

1.3 AVIOLA remains responsible for its own brokerage duties, representations, payment handling and other obligations imposed by applicable law. No provision transfers mandatory obligations away from the person legally responsible.

2. Services and booking information

2.1 AVIOLA may arrange exclusive private charters, shared/seat-based flights, and requested ancillary services such as transfers, catering or accommodation, subject to availability and regulatory permissions.

2.2 Before a consumer is bound, AVIOLA will provide clear material information about the itinerary, identity of the trader, total price or calculation method, fees, payment terms, cancellation conditions, and complaint channels, as applicable. For app and web bookings, the booking journey must identify the legal trader, the selected services, the applicable Carrier where known, the total price, key restrictions and the point at which the Customer incurs a payment obligation. Availability shown in the platform is not a guaranteed booking until acceptance under clause 4.

2.3 Ancillary services are not automatically separate contracts merely because supplied by third parties. Whether a package or linked travel arrangement arises is determined by the actual booking structure and applicable law (see clause 16).

2.6 Digital transparency. Where legally required, AVIOLA will disclose trader identity, contact information, applicable booking steps, correction facilities, contractual terms and any ranking or personalised-pricing information relevant to the digital offer. Separate website/app terms may address account use, intellectual property and acceptable use but must not contradict these booking Terms or mandatory law.

2.5 Platform access. AVIOLA may maintain, update or temporarily suspend digital features for security, maintenance or technical reasons, acting reasonably. This does not extinguish confirmed bookings or mandatory rights. Customers must provide accurate account and passenger information and safeguard their credentials.

2.4 Digital platform. AVIOLA provides digital search, quotation, booking-request, customer communication and (where enabled) payment interfaces through its app and website. Availability, estimates and displayed flight information may be supplied by third parties and remain subject to verification and acceptance.

3. Operational control and safety

3.1 The Carrier and pilot-in-command control flight safety, routing, aircraft suitability, passenger acceptance and operational decisions, subject to law and agreed contractual rights.

3.2 Any aircraft or Carrier substitution will be notified as soon as reasonably possible. Material changes and remedies are handled under the booking terms and mandatory law.

4. Booking, payment and contract formation

4.1 A booking becomes binding only when AVIOLA issues a written booking confirmation or otherwise clearly accepts the Customer’s offer on the stated terms. Payment alone does not waive the Customer’s statutory rights. An automated acknowledgement of receipt or in-app status update is not necessarily acceptance; the platform must distinguish a request, pending booking and confirmed booking clearly.

4.2 Accepted payment methods, deposit/balance deadlines, currency, VAT treatment and any card charges permitted by law will be disclosed before payment. Consumer payment surcharges prohibited by EU law will not be applied.

4.3 AVIOLA may suspend performance or cancel for material non-payment following appropriate notice where practicable, subject to mandatory law and a fair allocation of costs.

4.4 Overdue interest and collection costs, if any, must be lawful, proportionate and disclosed in advance. The original blanket 5% per month rate is not retained.

5. Prices, taxes and additional costs

5.1 Consumer quotations will state the total inclusive price, including unavoidable and foreseeable taxes and charges, or clearly explain any amounts that cannot reasonably be calculated in advance.

5.2 Optional extras require informed agreement. Additional operational costs may be charged only where expressly agreed in advance or validly triggered under transparent booking terms, supported by an itemised explanation and subject to applicable law.

5.3 AVIOLA will not impose unilateral price increases without a valid contractual basis and any statutory rights to reject or terminate.

6. Baggage, documents and dangerous goods

6.1 Baggage limits and special equipment carriage depend on aircraft capacity and Carrier requirements and will be communicated where relevant.

6.2 Passengers must comply with applicable dangerous-goods, customs, immigration, security and travel-document requirements. AVIOLA will communicate material restrictions made known to it.

7. Customer cancellation and refunds

7.1 Unless the booking confirmation clearly provides a more favourable rule, the following indicative private-charter cancellation scale applies to the agreed charter price, measured before scheduled departure: on confirmation and more than 15 days: 10%; 15 or more days before departure (once within the 15-day window): 20%; 14–7 days: 40%; fewer than 7 days to more than 72 hours: 60%; 72–24 hours: 80%; less than 24 hours or no-show: 100%. To avoid overlap, the booking confirmation must specify the exact boundary dates and applicable rate.

7.2 Any cancellation charge is subject to applicable Maltese/EU rules on unfair contract terms, proportionality and compensation for actual or reasonably anticipated loss, taking account of avoided costs and opportunities to resell. It is not automatically payable where unlawful or excessive.

7.3 Shared-flight fares may be designated non-refundable only to the extent lawful and prominently disclosed before booking. Carrier cancellation, failure to perform and statutory remedies are unaffected.

7.4 The general 14-day distance-contract withdrawal right generally does not apply to passenger transport contracts, subject to the precise transaction and applicable law. This does not remove other consumer rights.

7.5 AVIOLA will explain the applicable refund process, timing and payment route and will not withhold amounts that must legally be repaid.

8. Changes, delays and non-performance

8.1 Weather, safety, technical or regulatory events may require operational changes. AVIOLA will promptly relay material updates received and assist the Customer in contacting the Carrier.

8.2 If the contracted service cannot be provided, remedies are determined by the relevant contract, the identity and role of the responsible party and mandatory aviation/consumer law. No blanket exclusion of refunds applies.

8.3 Customer-requested changes and passenger-caused delays may generate reasonable, previously disclosed additional charges.

9. EU air passenger rights

9.1 Regulation (EC) No 261/2004 applies only where its conditions are met, including relevant flight and passenger eligibility; not every private charter or free-of-charge flight is covered.

9.2 Where applicable, the operating air carrier bears the obligations imposed on it by that Regulation. This does not remove any separate legal obligation AVIOLA may have. Other rights, including under the Montreal Convention where applicable, are preserved.

9.3 Customers may contact the relevant national enforcement body where entitled.

10. Liability

10.1 AVIOLA is responsible for losses caused by its breach of contract, negligence or other legally actionable conduct, subject to applicable rules on causation, foreseeability and proof.

10.2 AVIOLA is not automatically liable for an independent Carrier’s operational acts solely because it brokered the flight, but nothing excludes liability for AVIOLA’s own fault, misleading information, failure to exercise reasonable care or statutory obligations.

10.3 Nothing limits liability for fraud, wilful misconduct, death or personal injury where exclusion is prohibited, or any consumer rights or other liabilities that cannot lawfully be excluded or capped.

10.4 Carrier liability for international carriage may be governed by the Montreal Convention and other applicable law; any carrier limitation must be assessed separately.

11. Events outside reasonable control

11.1 A party is not liable for failure caused by an event beyond its reasonable control only to the extent that applicable law permits, provided it takes reasonable mitigation steps and promptly informs the other party.

11.2 This clause does not remove statutory refund, assistance or passenger rights, or rights arising from non-performance where the law requires a remedy.

12. Customer and passenger obligations

12.1 Customers must provide accurate passenger details and required documents in time, follow lawful security and safety instructions and ensure passengers behave appropriately.

12.2 Denied boarding or refusal of carriage must be justified by lawful safety, security, documentation or other valid grounds; the financial consequences depend on the circumstances and mandatory law.

13. Insurance

13.1 The Carrier must maintain insurance required by applicable aviation law, including Regulation (EC) No 785/2004 where applicable. AVIOLA does not itself provide aviation insurance unless expressly stated.

13.2 Customers may consider separate travel/cancellation insurance; AVIOLA will not describe optional cover as mandatory unless it is.

14. Data protection and privacy

14.1 Jet Projects Limited will process personal data in accordance with Regulation (EU) 2016/679 (GDPR), the Maltese Data Protection Act (Chapter 586) and its published AVIOLA Privacy Notice.

14.2 The Privacy Notice must identify the controller, contact details, purposes and legal bases, recipients (including Carriers, payment providers and authorities), international transfer safeguards, retention periods, data-subject rights and the right to complain to the Maltese Information and Data Protection Commissioner.

14.3 Special-category data, where required for accessibility or other purposes, will be handled only with a valid legal basis and applicable safeguards. Marketing and cookies require separate compliance where relevant. The app and website must provide a separate, accessible privacy notice and cookie information, and use consent controls for non-essential tracking where required by law.

15. Consumer information and complaints

15.1 Consumer rights under Maltese law, including the Consumer Affairs Act (Chapter 378), applicable subsidiary legislation and mandatory EU law, remain unaffected.

15.2 Complaints should be sent to Roberto@aviola.com. AVIOLA will acknowledge complaints within a reasonable period and explain available escalation or alternative dispute resolution routes where legally required.

15.3 Nothing in these Terms restricts a consumer’s right to contact the Malta Competition and Consumer Affairs Authority or another competent authority.

16. Package travel and linked travel arrangements

16.1 Whether combined travel services constitute a package or linked travel arrangement depends on the facts and the applicable Maltese implementation of Directive (EU) 2015/2302; describing services as separate contracts does not decide their legal classification.

16.2 Where package-travel rules apply, AVIOLA/Jet Projects Limited will provide mandatory pre-contract information, required insolvency protection and statutory organiser/trader responsibilities, as applicable. Separate package-specific terms and standard information forms may be required.

16.3 No clause excludes package-travel rights where the transaction meets the legal definition.

17. Term and termination

17.1 Either party may end an ongoing brokerage relationship on reasonable notice, without automatically cancelling confirmed bookings. Existing bookings remain governed by their applicable cancellation, performance and refund terms.

17.2 Termination does not affect accrued rights or statutory remedies.

18. Governing law and disputes

18.1 These Terms are governed by Maltese law, without depriving consumers habitually resident elsewhere of mandatory protections applicable under Regulation (EC) No 593/2008 (Rome I).

18.2 Courts and jurisdiction are determined by applicable law, including Regulation (EU) No 1215/2012 where applicable. No exclusive Malta-courts clause overrides consumer jurisdiction protections.

19. General

19.1 If a provision is invalid or unenforceable, the remainder continues to apply insofar as legally possible.

19.2 A failure to enforce a right is not automatically a waiver. Variations must be clearly agreed; mandatory rights remain unaffected.

19.3 If the booking confirmation conflicts with these Terms, the more specific agreed provision governs only insofar as lawful; mandatory consumer protections take priority.

20. Electronic communications and acceptance

20.1 Terms may be accepted electronically where the method clearly communicates the terms and the Customer’s obligation to pay before placing the order, in accordance with applicable e-commerce and consumer law.

20.2 AVIOLA will provide the contract confirmation and applicable terms on a durable medium where required. In-app acceptance, electronic signatures and click-to-accept controls are valid only where the applicable legal requirements are satisfied; customers must be able to access or retain the applicable terms and booking confirmation.

21. Entire agreement

21.1 These Terms, the booking confirmation, any expressly incorporated Carrier conditions and mandatory statutory provisions govern the transaction. Nothing excludes pre-contract statements or remedies that cannot lawfully be excluded.